Returns & Exchanges

RETURN/EXCHANGE POLICY

ON-LINE RETURNS & EXCHANGES

We offer a 14-day return for refund, 30-day exchange (or store credit) policy on all web orders.

 Customers are responsible for all return shipping costs and must track and insure their package.

All sale merchandise purchases, gift cards, and earrings are a FINAL SALE and cannot be returned or exchanged. 

Please note that full refunds are only available for online purchases/ telephone sales when returned by mail. Customers are responsible for return shipping costs.

All items returned in person to one of our stores  will be offered an exchange or receive in store credit for future in-store purchases.

IN STORE EXCHANGES:

We are happy to provide an exchange or store credit within 30 days of purchase. Sorry, No Refunds.  

All items returned must be in original, unused condition, with original receipt or gift receipt with all tags still attached.

All earrings, hairpieces, hosiery, and items purchased on sale or at a discount are always a final sale. No exchanges will be offered for these items.

PROCESSING ON-LINE RETURNS/EXCHANGES

If you wish to return your product by mail, please contact us at shop@groovestone.com within 14 days of receipt of the product and we will assist you with your return.  Please note that we carefully inspect all merchandise before shipping to ensure it is in perfect condition. Your return must be in unworn, unused condition, with original packaging and tags securely attached. Any items without original tags, packaging, or receipt will not be accepted for return. The customer is responsible for any shipping charges and we require that you track and insure the package. We will not be responsible for the cost of any lost packages. Original shipping charges will not be refunded.

All requests for return much be initiated within 14 days of receipt of item in order to receive a full refund. An exchange or store credit will be offered after 14 days of receipt of the merchandise and after 30 days, the purchase is considered a final sale. 

please note:

-All sale merchandise purchases, gift cards, and earrings are a FINAL SALE and cannot be returned. 

-We are not responsible for lost store credits or receipts. 

-We will not accept any returns sent to us without a return authorization number.

-Customer is responsible for any additional charges on rejected packages or additional costs Groove Stone incurs at time of delivery of returned packages.

-We pull all of our online purchases from our Edmonton locations and may require up to 48 hours to confirm the status of your purchase. If for some reason, an item you purchased is unavailable, we will notify you via email and promptly refund your payment in full.